Shipping & Returns
ROCESSING & SHIPPING TIME
Shipping Method Shipping and Handling Cost* Estimated Delivery Date**
DPD Express Delivery: Expected delivery within 4 to 6 business days
*All shipping charges include processing, packaging and transportation.
**Estimated Delivery Date includes processing and carrier transit time.
We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.
With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.
Once an order has been processed and shipped, it typically takes 2-4 business days to arrive using UPS standart shipping, depending on the destination being shipped. Please be aware that orders could arrive in multiple packages. Please allow 3-4 business days after your first package arrives to receive the remaining packages. We cannot be responsible for any delays in shipping caused by transportation delays, severe weather, or other circumstances out of our control.
Our warehouse is closed and will not be shipping on the following holidays:
New Years Eve
New Year’s Day
Christmas Eve
Christmas Day
Thanksgiving
4th of July
Labor Day
Memorial Day
TRACKING YOUR ORDER
You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.
WHERE DO WE SHIP?
We ship worldwide including Asia, North & Central America, Europe and Oceania, offering the payment via PayPal and Credit Card.
RETURN FOR REFUND OR EXCHANGE
bio9.eu accepts returns on regularly priced items for any reason within 30 days of your original purchase date. Perfumes must be unopened and unused to be eligible for return. Please note that you are responsible for shipping costs and the safe return of merchandise and that some products will require an additional handling fee. All discounted products and sample sets are final sale including gift sets.
In the case of damages, missing items or incorrect items received, we require a photo or photos depicting the issue. We recommend emailing this information along with your order number to info@bio9.eu for replacement shipments. If you do not provide a photo that clearly shows the issue, we reserve the right to deny your return or refund.
If you'd like to process a return, please write us to info@bio9..eu
We regret that, unless a shipping error was made by bio9..eu we are unable to refund your original shipping costs, if applicable. We are unable to accept returns COD.
Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping.
We do not currently offer exchanges.
To complete your return, we require a receipt or proof of purchase from bio9..eu
Products purchased from other retailers sites may not be returned to bio9.eu even if they are Bio9 branded products, and will not be credited back or returned to you.
SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS
To return your product, please write us to bio9.eu
Once your return is approved, you will be provided a return label. Please note the cost of the return label plus any applicable disposal fees will be deducted from your refund amount and listed as "handling fee".
Your return should be in its original packaging and original shipping box (if available). Otherwise, pack your return in a well-padded box to prevent damage in transit. Returns of product boxes without product inside will not be accepted.
TIME TO RETURN
If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus the original shipping costs and return handling fees.
You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 3 business days. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.
If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.
SALE ITEMS
Only regularly priced products may be returned for refund or exchange. All promotional, sale or discontinued items are final sales and cannot be returned, this includes any products purchased using a promotional code or coupon code. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of bio9.eu
RETURNED GIFTS
If you received product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, you will receive a product credit for the value of your return. We do require an order ID or proof of purchase from our website in order to issue that credit. We recommend you ask for the order ID or have the purchaser's email address available at the time of your request. All other return policies apply. Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.
RETURNED MERCHANDISE POLICY
UPDATES TO POLICY
All sales on the bio9.eu website are subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer.